Flex Technology Group and CBE expand national MPS offering to include thermal printers.

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The main challenge that many organizations face when it comes to managing their thermal printer fleet is resource allocation. While you may have employees with the ability to effectively manage these devices, we’ve found that this isn’t always the best use of their time.


The Highs and Lows of Thermal Printers

Thermal printers have become crucial in the everyday operations of many organizations. Spanning across healthcare, manufacturing, retail, and many other industries, these devices have become essential – meaning they need to be both available and reliable 24/7.

Managing thermal printers across a wide enterprise can become a common pain point across all users. If your technology or operations team is experiencing the burden of constantly configuring, securing, monitoring, and managing your thermal printers…you may want to bring on a national partner in managed print services to lift that weight off of your team.

Read ahead to see if managed thermal printer program is the right choice for you.


Common Challenges to Consider
  • Setup & Integration: integrating a thermal printer isn’t as simple as plugging it into a computer or network, installing the drivers, and then configuring a few settings. These devices require a more comprehensive process of setup, integration, and routine management.
  • Down Time: It’s critical to continuously monitor and optimize your thermal printer performance in order to avoid unnecessary downtime. If your company relies on thermal printers for daily use, the consequences of even a single device going down can take a huge toll on productivity.
  • Management: If you have numerous thermal printers, then you should already understand the time that goes into maintaining their health and managing their status. When this isn’t made a priority or isn’t done properly, you can experience some negative impacts throughout your entire thermal printer fleet.

Especially when it comes to technology departments. It’s simple. Most teams just don’t have the bandwidth to monitor their thermal printers’ performance all day, every day. Nor do they have the capacity to monitor the usage of printer supplies, which can also have a costly impact on business operations. Your technology department should be freed to help with more pressing issues and projects.

We’ve also seen many organizations pass on the responsibilities to their front-line employees, relying on them to help maintain the printers, report issues, and request supplies. However, this usually ends up creating a more reactive approach. If you’re only requesting maintenance or supplies when an error message appears on the device, then you’re not properly managing your printers as productively as you could be. Once print quality becomes an issue or supplies completely run out, it’s already too late.


Addressing these Challenges – A National Managed Print Solution

If you’re looking to alleviate the pain points that come with managing these devices, then we recommend bringing on a partner in managed print services (MPS). A national MPS provider offers a combination of expertise, tools, and resources to handle the complexities behind managing all your devices, including thermal printers.

When you’re ready to take the next step, the most important thing to consider is how to find the right provider. We recommend looking for a true national partner in MPS. One that remains focused on your company’s unique goals and needs.

If you’re looking for a true partner in MPS, we have you covered. We pride ourselves on establishing a long-term, collaborative relationship that will evolve and adapt to your changing business needs. If you’re interested in learning more about the benefits of including and/or adding thermal printers to an MPS program, contact us today!

Learn More About Thermal Printer Management

We’re proud to announce that FTG and CBE now provide thermal printer management programs from coast to coast! We’ve expanded our award-winning national MPS program to include thermal imaging printers. This includes both Zebra and Epson devices!